The terms
Bring it back within 15 days with the receipt. If it’s unused and in its packaging, you get a refund or an exchange, your choice. Refunds clear in 3–5 business days to the original payment method. For bulk orders, message us first so the right person is at the counter when the truck arrives.
Confirmed when you buy
These are our standard terms. Some brands and items carry their own conditions, so the counter confirms the terms for your items at the time of purchase, and what is agreed then is what applies.
What we can’t take back
- Tools and machinery once used or assembled
- Special-order or custom-cut items
- Imported items marked as final sale
- Electrical components that have been installed
- Clearance items
- Bulk materials that have been opened or partially used
How warranty claims work
Most of what we sell carries the manufacturer’s warranty. Bring the item and your proof of purchase to the counter and we handle the claim with the manufacturer, then chase it until it’s resolved. For account customers with a bulk purchase, WhatsApp first and we’ll tell you whether to send the item or wait for the rep.