Warranty & Returns

Our commitment to quality and customer satisfaction

Return Policy

At Hassan Traders, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a straightforward return policy designed to give you peace of mind.

Key Return Guidelines:

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Products can be returned within 15 days if in original packaging.
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Tools/imported items are non-returnable.
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Returns require original receipt.
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Confirm quantities at time of receipt.

Return Process

1. Initiate Your Return

To start a return, simply bring the item(s) to our store along with your original receipt. For bulk orders or special circumstances, please contact us first to discuss your specific situation.

2. Quality Inspection

All returned items undergo a quality inspection to ensure they are in resalable condition. Items must be unused, in their original packaging, and with all included accessories and documentation.

3. Refund or Exchange

Upon approval, you may choose between a full refund to your original payment method or an exchange for another product. Refunds typically process within 3-5 business days.

Non-Returnable Items

While we accept most returns, certain items cannot be returned due to their nature. These include:

Tools and machinery once used or assembled
Special order or custom-cut items
Imported items that are marked as final sale
Electrical components that have been installed
Clearance items marked as "final sale"
Bulk materials that have been opened or partially used

Warranty Information

Most products sold at Hassan Traders carry the manufacturer's warranty. We work with reputable brands that stand behind their products with strong warranty coverage.

Manufacturer Warranties

Warranty periods vary by product and manufacturer. For specific warranty information on your purchase, please refer to the product documentation or contact our customer service team. We maintain detailed records of warranties for all major purchases.

Warranty Claims Process

If you encounter an issue with a product that's covered under warranty, simply bring the item to our store along with your proof of purchase. Our team will assist you with the manufacturer's warranty claim process and help find the quickest resolution to your issue.

Extended Warranty Options

For select high-value items and machinery, we offer extended warranty options that provide additional coverage beyond the manufacturer's standard warranty. Ask our sales team about available extended warranty plans for your specific purchase.

Our Quality Commitment

At Hassan Traders, we've built our reputation on providing quality products since 1998. We carefully select our supplier partners and regularly review product performance to ensure we're offering the best options to our customers. Our commitment to quality means we stand behind every product we sell. If you ever have an issue with a purchase that falls outside standard return or warranty policies, please speak with our management team, and we'll work to find a fair solution.

For Business Customers

We understand that our business customers have unique needs. For our industrial clients and bulk purchasers, we offer:

Customized return policies for bulk orders
Extended warranty options for manufacturing equipment
Specialized product testing before bulk purchases
Account-specific terms based on your business relationship

Business account holders should contact their dedicated account manager for specific warranty and return details related to their accounts.

Questions About Our Policies?

Our team is ready to assist with any questions about our warranty and return policies.