Frequently Asked Questions

Answers to your most common questions

Product Questions

What brands do you carry?

We carry a wide range of trusted brands including Popular Pipes, TurkPlast, Master Paints, and many others. We've maintained 15+ year partnerships with most of our suppliers to ensure consistent quality for our customers. Visit our Brands page to see our complete range of partner brands.

Do you offer product guarantees?

No, however most products sold at Hassan Traders carry their manufacturer's warranty. Additionally, we stand behind the quality of everything we sell and offer a 15-day return policy on most items (with some exceptions). Please see our Warranty & Returns page for complete details.

Can you source specialty hardware, sanitary, electric, paints, boring, and industrial equipment items?

Absolutely! With over 25 years in the business, we have extensive supplier networks. If you need a specialized item not currently in our inventory, we can usually source it within 3-7 business days. Simply contact our team with your requirements.

Do you offer bulk pricing?

Yes, we offer competitive bulk pricing for industrial clients and large projects. Our just-in-time delivery system is especially popular with businesses in Sunder Industrial Estate who need reliable supply chain partners. Contact us to discuss your specific requirements and receive a customized quote.

Services Questions

What services do you offer?

We offer a range of services including bulk supply solutions, just-in-time delivery, product consultation, and emergency supply services. Our team can help with everything from selecting the right materials for your project to maintaining your inventory of essential hardware supplies. Visit our Services page for more details.

Do you provide consultation services?

Yes, our team includes hardware, sanitary, electric, paints, boring, and industrial equipment specialists with decades of experience. We offer free consultation to help you identify the most suitable and cost-effective materials for your specific project needs. This service is particularly valuable for complex industrial applications or specialized requirements.

How quickly can you respond to emergency requests?

We understand that downtime costs money. For businesses in Sunder Industrial Estate, we offer priority emergency response, often delivering critical replacement parts within 3-4 hours. For other locations, we strive to provide same-day or next-day delivery depending on your location and the items needed.

Business & Operations

What are your business hours?

Our store is open Monday through Saturday from 9:00 AM to 8:00 PM. We're closed on Sundays and major holidays. For emergency service requests outside normal business hours, please contact us via WhatsApp, and our on-call team will respond as quickly as possible.

Do you ship products nationally?

Yes, we ship throughout Pakistan. Shipping costs and delivery times vary based on location and order size. For bulk orders, we can arrange specialized logistics solutions. Contact us for a shipping quote based on your specific needs.

How do I set up a business account?

Business accounts offer advantages including preferential pricing, credit terms, and streamlined ordering. To set up an account, please visit our store or contact us with your business details. Our team will guide you through the simple application process.

Do you offer partnerships or distributor opportunities?

Yes, we're always open to exploring strategic partnerships. If you're interested in becoming a distributor or forming a business alliance, please visit our "Become a Partner" page or contact our management team directly to discuss possibilities.

Payment & Pricing

What payment methods do you accept?

We accept cash, bank transfers, and all major credit/debit cards. For business clients with established accounts, we also offer credit terms with flexible payment options. All pricing is transparent with no hidden costs.

Do you price-match competitors?

We strive to offer the best value through our combination of quality, service, and price. While we don't have a formal price-matching policy, we're always willing to discuss competitive situations. Our focus is on providing the right products at fair prices backed by exceptional service.

Still Have Questions?

Our team is ready to help with any additional questions or concerns you may have.